Privacy Policy

Last Updated:

Earthdynamankle (ABN: 39 125 151 520) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Make a purchase or place an order on our website
Register for an account on our website
Subscribe to our newsletter or marketing communications
Contact us via our contact form, email, or telephone
Participate in surveys, promotions, or competitions
Visit our showroom and provide your details

The types of personal information we may collect include:

Name and title
Email address
Postal address and delivery address
Telephone number
Payment information (processed securely through our payment providers)
Order history and preferences
Communication preferences
Any other information you choose to provide

2. How We Collect Information

We collect personal information through various means including:

Direct interactions when you provide information via our website, phone, email, or in person
Automated technologies such as cookies and similar tracking technologies when you browse our website
Third parties such as payment processors, delivery partners, and analytics providers

We will only collect personal information by lawful and fair means and not in an unreasonably intrusive way. Where it is reasonable and practical to do so, we will collect personal information directly from you.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Processing and fulfilling your orders, including delivery and payment processing
Communicating with you about your orders, enquiries, and requests
Providing customer support and responding to your questions
Sending you marketing communications (where you have consented)
Improving our website, products, and services
Analysing website usage and customer behaviour to enhance user experience
Detecting and preventing fraud and other illegal activities
Complying with our legal obligations
Enforcing our terms and conditions

4. Disclosure of Your Information

We may share your personal information with the following categories of third parties:

Service Providers: Companies that provide services on our behalf, such as payment processing, order fulfilment, delivery services, website hosting, and data analysis
Professional Advisers: Lawyers, accountants, and other professional advisers as necessary
Government Authorities: When required by law or to protect our legal rights
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure storage of personal information on protected servers
Regular security assessments and updates
Access controls limiting who can view personal information
Staff training on data protection and privacy

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

7. Your Rights Under the Privacy Act 1988

Under the Australian Privacy Act 1988, you have the following rights:

Access: You have the right to request access to the personal information we hold about you
Correction: You have the right to request correction of any inaccurate or incomplete personal information
Complaints: You have the right to lodge a complaint if you believe we have breached the Australian Privacy Principles
Anonymity: Where practicable, you have the option of not identifying yourself or using a pseudonym when dealing with us

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, generally within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Address: 12-14 National Dr, Hallam VIC 3803, Australia
Phone: +61 3 9703 1765
Email: managers@earthdynamankle.world

14. Complaints

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001